'What's the next step'?

• Q. How does a house/property clearance work?
• A. You will need to contact our office, email or telephone, the operator will take your details and your requirements. Usually, within twenty minutes you will have a formal email quotation in writing. Two things to note: 1/ you will speak to a person who will assist you all they can. There are no automated calls ! 2/ Any personal information will be kept for the 26 week duration of the quotation and then destroyed. The data WILL NOT be shared with any third party. Depending on the size of the property to be cleared, we send a team, usually two or three, and they will remove everything that is no longer wanted in line with your instructions. This includes waste items, furniture, carpets, clothes, bedding, vehicles etc..
• Q. How long will it take?
• A. Firstly and most importantly, we have an agreed date & time, in effect a contract, and WE ARE GOING TO TURN UP.  (This is particularly important if you are travelling a great distance to be there or have time restraints) This last year we cleared in excess of 600 properties. We were late just once, a group of protestors had glued themselves to a slip road on the M25. The client was telephoned to let them know we would be late. We arrived about an hour late. The clearance was still undertaken and completed that day. We are usually on site between 8:00am and 9:00am. All our staff members are motivated and will get on with the clearance promptly. With good access a two person team will remove one van load within one hour. Two van loads with three members of staff will take approximately two hours.
• Q. How much will it cost?
• A. When giving a quotation to clear a property we take into account how many bedrooms the property has, is there an attic, garage, shed or greenhouse to clear. However, the price can be greatly reduced if there are items of high value to be cleared as a part of the clearance.
• Q. What do you do with the items taken?
• A. We recycle and salvage as much as possible at our depot, this helps to keep our costs down. Other items are donated to charity. We then pay for further intensive processing at another plant nearby.
• Q. What payment methods do you take?
• A. All of our work is fully receipted and waste transfer notices are given. To settle the account we accept a cheque, cash or a bank transfer.
• Q. What happens if I have items of a greater value?
• A. If they are suitable for us to purchase them, an offer would be made on the day of the clearance. This can help to greatly reduce your bill or you could have a significant surplus.